:root {
    --bg: #f5f7fb;
    --panel: #ffffff;
    --line: #d9dee8;
    --text: #172033;
    --muted: #657086;
    --accent: #2357c6;
    --ok: #1e7b4f;
    --warn: #946300;
    --bad: #aa2637;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    min-height: 100vh;
    display: grid;
    grid-template-columns: 236px 1fr;
    background: var(--bg);
    color: var(--text);
    font: 15px/1.5 -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif;
}

.login-page {
    grid-template-columns: 1fr;
    place-items: center;
}

.login-page main {
    max-width: 460px;
}

.login-panel form {
    display: grid;
    gap: 14px;
}

aside {
    background: #111827;
    color: white;
    padding: 24px 18px;
}

.brand {
    display: flex;
    gap: 10px;
    align-items: center;
    margin-bottom: 28px;
}

.brand span {
    display: grid;
    place-items: center;
    width: 38px;
    height: 38px;
    border-radius: 8px;
    background: #2563eb;
    font-weight: 800;
}

.brand b {
    font-size: 18px;
}

nav {
    display: grid;
    gap: 8px;
}

nav a {
    color: #e7edf8;
    text-decoration: none;
    padding: 10px 12px;
    border-radius: 8px;
}

nav a:hover {
    background: rgba(255,255,255,.1);
}

main {
    padding: 28px;
    max-width: 1400px;
    width: 100%;
}

.page-head {
    display: flex;
    justify-content: space-between;
    gap: 18px;
    align-items: center;
    margin-bottom: 20px;
}

.eyebrow {
    margin: 0 0 4px;
    color: var(--muted);
    font-size: 13px;
}

h1, h2, h3 {
    margin: 0 0 14px;
    line-height: 1.2;
}

h1 {
    font-size: 28px;
}

h2 {
    font-size: 24px;
}

h3 {
    font-size: 17px;
}

.panel,
.metric {
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 18px;
    box-shadow: 0 1px 2px rgba(0,0,0,.03);
}

.ticket-form {
    display: grid;
    grid-template-columns: minmax(0, 1.45fr) minmax(300px, .75fr);
    align-items: start;
}

.form-main,
.form-side {
    display: grid;
    gap: 14px;
}

.ticket-form .actions {
    grid-column: 1 / -1;
    padding-top: 4px;
}

.grid {
    display: grid;
    gap: 18px;
    margin-bottom: 18px;
}

.two {
    grid-template-columns: minmax(0, 1.4fr) minmax(320px, .8fr);
}

.three {
    grid-template-columns: repeat(3, minmax(0, 1fr));
}

.users-layout {
    align-items: start;
}

.form {
    display: grid;
    gap: 14px;
}

.compact {
    gap: 10px;
}

label {
    display: grid;
    gap: 6px;
    color: var(--muted);
    font-size: 13px;
    font-weight: 600;
}

input,
select,
textarea {
    width: 100%;
    border: 1px solid #cbd3df;
    border-radius: 7px;
    padding: 10px 11px;
    background: #fff;
    color: var(--text);
    font: inherit;
}

input[type="checkbox"] {
    width: auto;
}

textarea {
    resize: vertical;
}

button,
.button {
    border: 0;
    border-radius: 7px;
    padding: 10px 14px;
    background: var(--accent);
    color: white;
    text-decoration: none;
    font-weight: 700;
    cursor: pointer;
}

button:hover,
.button:hover {
    filter: brightness(.96);
}

.secondary {
    background: #e7ebf3;
    color: #1f2937;
}

.actions,
.toolbar,
.inline {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    align-items: center;
}

.toolbar {
    margin-bottom: 16px;
}

.toolbar input {
    max-width: 320px;
}

.toolbar select {
    max-width: 220px;
}

.table-wrap {
    overflow-x: auto;
}

table {
    width: 100%;
    border-collapse: collapse;
    min-width: 980px;
}

th,
td {
    border-bottom: 1px solid var(--line);
    padding: 11px 9px;
    text-align: left;
    vertical-align: middle;
}

th {
    color: var(--muted);
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: .04em;
}

a {
    color: var(--accent);
}

.status {
    display: inline-flex;
    align-items: center;
    min-height: 28px;
    padding: 5px 9px;
    border-radius: 999px;
    background: #edf2ff;
    color: #224ca6;
    font-size: 13px;
    font-weight: 700;
    white-space: nowrap;
}

.sla {
    display: inline-flex;
    width: max-content;
    padding: 3px 8px;
    border-radius: 999px;
    font-size: 13px;
    font-weight: 700;
    background: #eef2f7;
    color: #475569;
}

.sla.ok {
    background: #e7f7ef;
    color: var(--ok);
}

.sla.bad {
    background: #fce7eb;
    color: var(--bad);
}

.status.in_progress,
.status.reopened {
    background: #e7f7ef;
    color: var(--ok);
}

.status.waiting,
.status.resolved {
    background: #fff4d8;
    color: var(--warn);
}

.status.rejected,
.status.spam,
.status.closed {
    background: #fce7eb;
    color: var(--bad);
}

.ticket-head {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    align-items: flex-start;
    margin-bottom: 18px;
    padding: 18px;
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 8px;
}

.muted,
.empty {
    color: var(--muted);
}

.facts {
    display: grid;
    gap: 10px;
}

.facts div {
    display: grid;
    grid-template-columns: 150px 1fr;
    gap: 12px;
}

.facts b {
    color: var(--muted);
}

.comment {
    border-top: 1px solid var(--line);
    padding-top: 12px;
    margin-top: 12px;
}

.comment div {
    display: flex;
    justify-content: space-between;
    gap: 10px;
    color: var(--muted);
}

.comment.private {
    background: #fff8e7;
    border: 1px solid #ead69b;
    border-radius: 8px;
    padding: 12px;
}

.status-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.status-actions form {
    margin: 0;
}

.role-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 14px;
    margin-bottom: 18px;
}

.role-card {
    display: grid;
    gap: 10px;
}

.role-card p {
    margin: 0;
    color: var(--muted);
}

.role {
    display: inline-flex;
    width: max-content;
    padding: 5px 9px;
    border-radius: 999px;
    background: #edf2ff;
    color: #224ca6;
    font-size: 13px;
    font-weight: 800;
}

.role.admin {
    background: #fce7eb;
    color: var(--bad);
}

.role.support {
    background: #e7f7ef;
    color: var(--ok);
}

.role.observer {
    background: #fff4d8;
    color: var(--warn);
}

.role.requester {
    background: #eef2f7;
    color: #475569;
}

.user-list {
    display: grid;
    gap: 12px;
}

.user-row {
    display: grid;
    grid-template-columns: minmax(180px, 1fr) minmax(180px, 1fr) minmax(170px, .7fr) auto;
    gap: 10px;
    align-items: end;
    padding: 12px;
    border: 1px solid var(--line);
    border-radius: 8px;
    background: #fbfcff;
}

.user-row details {
    grid-column: 1 / -1;
}

.user-row details label {
    display: flex;
    align-items: center;
    margin: 8px 0;
}

.manual {
    max-width: 1180px;
}

.manual > p {
    color: var(--muted);
    margin-top: 0;
}

.manual-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.manual-grid article {
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 14px;
    background: #fbfcff;
}

.manual-grid h4 {
    margin: 0 0 8px;
    font-size: 16px;
}

.manual-grid p {
    margin: 0;
    color: var(--muted);
}

.check {
    display: flex;
    align-items: center;
    gap: 8px;
}

.check input {
    width: auto;
}

.metrics {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 18px;
    margin-bottom: 18px;
}

.compact-metrics {
    grid-template-columns: repeat(4, minmax(0, 1fr));
}

.metric b {
    display: block;
    font-size: 34px;
}

.metric span {
    color: var(--muted);
}

.metric.danger b {
    color: var(--bad);
}

@media (max-width: 900px) {
    body {
        grid-template-columns: 1fr;
    }

    aside {
        position: static;
    }

    nav,
    .two,
    .three,
    .metrics,
    .compact-metrics,
    .ticket-form,
    .role-grid,
    .user-row,
    .manual-grid {
        grid-template-columns: 1fr;
    }

    .page-head {
        align-items: flex-start;
        flex-direction: column;
    }
}